Shipping policy

At Maison Dhonalin, all products are supplied and shipped by independent third-party manufacturers, suppliers, and logistics partners.

By placing an order through our website, you acknowledge and agree to the following:

• All shipping and delivery services are performed by third-party carriers and fulfillment providers.

• Delivery dates are estimates only and are not guaranteed.

• Maison Dhonalin is not responsible for shipping delays resulting from carrier disruptions, customs inspections, weather conditions, supplier processing times, peak seasons, or other events beyond our control.

• Maison Dhonalin makes no guarantee regarding transit times, delivery schedules, or carrier performance.

• Customers are solely responsible for providing a complete and accurate shipping address at checkout.

• Maison Dhonalin is not responsible for failed deliveries, returned shipments, or additional costs resulting from incorrect or incomplete customer-provided shipping information.

• International customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.

• Tracking information will be provided when available by the supplier or shipping carrier.

Shipping Liability Disclaimer

Maison Dhonalin acts solely as an online retailer and intermediary between customers and third-party suppliers. While we will make reasonable efforts to assist customers with shipping-related inquiries, Maison Dhonalin shall not be liable for delays, interruptions, losses, damages, or delivery failures caused by third-party carriers, suppliers, customs agencies, or events outside our reasonable control.

By completing a purchase, you acknowledge and accept that shipping and delivery services are provided by independent third parties and are subject to their respective policies and terms.